Privacy Policy

AdvancePrivacy Policy

The purpose of this notice is to help you understand what information we may collect about you and how we process it.
Here at Advance FM, our aim is to make everything as transparent and clear for our customers as we can, so we have updated our Privacy Policy because your trust is important to us.
We are committed to protecting and respecting your privacy and will comply with the applicable data protection laws in all our dealings with your personal data.
What information do we collect and hold?
The data we may currently hold includes your:
1. Name
2. Billing address
3. Service Address(es)
4. Telephone/Mobile Numbers
5. Email Addresses
6. Copies of emails/letters received from you
How do we hold your data?
Data is stored securely on our servers and only used for the purpose of which it is collected. We will retain data for as long as necessary to service the Company-Customer.
If we discover that any personal information we hold is no longer associated with you as our customer we will remove this from our database, such as contact details of your tenants.
What are your rights?
Advance FM recognise the rights of individuals regarding their personal data under the General Data Protection Regulations (GDPR). You have the right to:
1. Request that we rectify any inaccuracies in the personal data that we hold on you.
(Rectification)
2. In certain circumstances, you may have the right to have your personally identifiable data deleted. (Erasure)
3. In certain situations, you have the right to ask for processing of your personal data to be restricted.
(Restrict Processing)
4. Request the transfer of any personal data you have provided to a third party in an accessible format.
(Data Portability)
5. Request that we do not process your personal data for direct marketing.
(Opt-out/Object)
6. Object to our processing of your personal data if we are relying on legitimate interest as the lawful ground for processing.
(Object)
We collect data about you in relation to our dealings with you as a customer, so we may provide goods and services to you.
We will always take great care of your personal data giving it the respect and security it deserves. If you have any questions about how we collect, store and use your personal information, or have any privacy related questions, please contact be emailing helpdesk@advance.fm